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By Salesforce · Question Mode

QuestionQ7

Data Management

How can an administrator make sure that article managers use specified values for custom article fields?

  • A Create a formula field on the article
  • B Require a field on the page layout
  • C Use field dependencies on record types
  • D Create different record types for different requirements
Explanation

Field dependencies limit the values shown in a dependent picklist according to the controlling field value. With record types, the record type and controlling field together determine the dependent picklist values that are available, enforcing the permitted values for the article context.

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