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By Salesforce · Question Mode

QuestionQ28

Automation

An administrator at Cloud Kicks recently created a screen flow in a sandbox that generates a case and a follow-up task. The flow runs exactly as expected in the sandbox. However, when it is tested in production, an error occurs while the records are being created.

Which two approaches should the administrator use to troubleshoot this issue?

Choose two
  • A Change the user experiencing the issue to the System Administrator profile.
  • B Change the Default Case Creator to the user's manager.
  • C Open the flow in Debug mode and Run the Flow as another user.
  • D Log in as another user and run the flow.
Explanation

Screen flows can depend on the running user’s object permissions, field-level access, record access, and permission-set configuration. Running a debug interview as the affected user and reproducing the flow while signed in as a different user help identify whether the production failure is caused by user-context access differences. Salesforce documents that debugging as another user applies that user’s profile and permission-set access to the flow run.

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