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By Salesforce · Question Mode

QuestionQ17

Automation

Ursa Major Solar serves customers globally. Recent customs issues have significantly delayed shipping to Canadian customers. Although the Country field is already on the page layout, the sales team wants Canadian customers to be highlighted as a potential fulfillment challenge until the shipping issue is resolved.

How should the administrator address this issue?

  • A Add a rich text component to the Lightning page. Use conditional visibility to only show the component if the account is Canadian.
  • B Create an in-app guidance prompt for Canadian records.
  • C Create a new record type and page layout for Canadian customers, ensuring their pages look different.
  • D Modify the page layouts to move the Country field into its own section.
Explanation

A Rich Text component on a Lightning record page can display a fulfillment warning and use component visibility rules based on the record’s Country field. Setting the filter to Canada highlights only Canadian customers without changing record types or page layouts. Salesforce supports visibility filters on record-page components using record fields, and specifically documents rich text components as an example.

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