QuestionQ991

Workflow/Process Automation

A record is updated on 1/1/2008 and meets the criteria for a time-based workflow rule. The rule schedules an action for 7 days after the rule runs. On 1/4/2008, the record is updated and no longer meets the workflow-rule criteria.

On 1/5/2008, the record is updated and again meets the original time-based workflow-rule criteria. How many workflow actions will run, and when?

  • A 1 on 1/8/2008
  • B 2 on 1/8/2008 and 1/12/2008
  • C 1 on 1/12/2008
Explanation

Pending time-dependent workflow actions remain queued only while the record continues to meet the workflow-rule criteria. An update that makes the criteria false removes the pending January 8 action. When the record subsequently meets the criteria again, Salesforce queues a new action for seven days after that evaluation, so one action executes on January 12.

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