ADM-201: Salesforce Certified Platform AdministratorDemo

By Salesforce · Question Mode

QuestionQ756

Security and Access

Which of the following permissions are granted by the Manage Cases permission?

Choose three
  • A Set support business hours
  • B Edit the Support settings
  • C Set up Email-to-Case
  • D Mass Transfer Cases
  • E Create, Edit, and Delete custom fields on the Case Object
Explanation

The Manage Cases permission allows administration of case settings, including Support settings, Email-to-Case configuration, and mass transfer of cases. Managing support business hours and creating, editing, or deleting custom fields on the Case object require separate administrative permissions.

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