ADM-201: Salesforce Certified Platform AdministratorDemo

By Salesforce · Question Mode

QuestionQ726

Workflow/Process Automation

Ursa Major Solar has configured a Path on Case. The company wants to require users to follow the status values in the order shown on the Path. Agents must be prevented from changing a Case back to an earlier status.

Which feature should an administrator use to meet this requirement?

  • A Validation Rules
  • B Dependent Picklists
  • C Global Value Picklists
  • D Predefined Field Values
Explanation

Validation Rules evaluate record data before it is saved and can prevent a Case from being saved when its Status changes to an earlier stage. A rule can use the prior Status value and the new Status value to enforce forward-only progression.

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