QuestionQ38
Service and Support ApplicationsUniversal Containers has enabled Web-to-Case on its corporate website. IT configured Auto-Response to thank customers for logging a case and activated Assignment Rules based on the state (USA) in which each customer resides. Case ownership is therefore determined and routed to the corresponding queue - North, South, East, or West. Customer Cases that do not meet the existing criteria should be assigned to Queue - World.
Which solution will meet this requirement?
- A Using a Trigger, change the owner of Cases outside the US to Queue - World.
- B In an Active Case Flow, change the name of the Queue to World.
- C In Case Support Settings, change Default Case Owner to Queue - World.
- D Using a Workflow Rule, change the owner of new Cases outside the US to Queue - World.
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