ADM-201: Salesforce Certified Platform AdministratorDemo

By Salesforce · Question Mode

QuestionQ325

Workflow/Process Automation

Northern Trail Outfitters uses Web-to-Case to turn support requests submitted through its website into cases. The support team wants to automatically email customers password-reset instructions when the case subject includes the words forgot and password.

Which two options should the administrator configure?

Choose two
  • A Auto-response rule
  • B Password reset template
  • C Email-to-case
  • D Email template
Explanation

Case auto-response rules automatically send email responses for Web-to-Case submissions when a case meets defined criteria, such as subject text. The matching rule entry selects an email template, which supplies the password-reset instructions sent to the customer.

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