QuestionQ267

Standard and Custom Objects

Sales and Customer Care at Ursa Major Solar need to view different fields in the Case related list on the Account record. Sales users want to see the Case created date and status, while Customer Care wants to see owner, status, and contact.

What should the administrator use to accomplish this?

  • A Related Lookup Filters
  • B Page Layout Editor
  • C Compact Layout Editor
  • D Search Layout Editor
Explanation

The Page Layout Editor allows administrators to configure the columns displayed in a related list and assign different page layouts to users through profiles and record types. Separate Account page layouts can therefore show Sales the Case created date and status, while showing Customer Care the owner, status, and contact.

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