QuestionQ23

Security and Access

An administrator receives a request from Human Resources to immediately remove a user’s access to Salesforce. The user is included in a hierarchy field named Direct Manager.

What should the administrator do to fulfill the request?

  • A Restrict the user’s profile to read-only while removing them from being referenced in the Direct Manager field.
  • B Remove the user from the allowlist on the restricted user email domain on the user’s email field.
  • C Freeze the user to prevent them from logging in while removing them from being referenced in the Direct Manager field.
  • D Deactivate the user and delete any records where they are referenced in the Direct Manager field.
Explanation

Salesforce can prevent immediate deactivation when a user is selected in a custom hierarchy field. Freezing the user immediately blocks login access while the administrator removes the user’s references from the Direct Manager hierarchy field; the user can then be deactivated when appropriate.

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