QuestionQ1349

Security and Access

Universal Containers has a private Opportunity sharing model and uses Opportunity Teams. Criteria-based sharing rules are not in use. A sales rep at Universal Containers leaves the company, and the user record is deactivated. The rep is later rehired in the same role. The Salesforce administrator reactivates the old user record. The user is added to the same default Opportunity Teams but can no longer view the same records they worked on before leaving the company.

What is the likely cause?

  • A The records were manually shared with the user.
  • B The Stage of the Opportunity records was changed to Closed Lost.
  • C Permission sets were removed when the user was deactivated.
  • D The Record Type of the Opportunity records was changed.
Explanation

Deactivating a Salesforce user removes record access granted through direct manual sharing and team sharing. Reactivating the user does not recreate the previous manual shares, and membership in default Opportunity Teams does not restore those historical one-off record shares.

Learn more

Community Discussion

No comments yet. Be the first to start the discussion!