ADM-201: Salesforce Certified Platform AdministratorDemo

By Salesforce · Question Mode

QuestionQ1141

Security and Access

What could cause the Mass Mail Contacts option to be absent from the Tools section on the Contacts tab?

  • A The user Role is insufficient to view this tool
  • B Email is unchecked for that profile in FLS
  • C This is a bug and must be escalated
  • D Mass mail is not enabled for the profile.
  • E Mass mail is not checked in FLS
Explanation

Salesforce hides the Mass Email links for contacts and leads when a standard Email field is hidden by field-level security. The profile must have visibility to the Contact Email field for the Mass Mail Contacts option to appear.

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