ADM-201: Salesforce Certified Platform AdministratorDemo

By Salesforce · Question Mode

QuestionQ1131

Activity Management and Collaboration

Support agents at Universal Containers investigate solutions to customer issues by consulting various subject matter experts (SMEs) across the company.

Which three features enable Support Agents to quickly record the details of these meetings?

Choose three
  • A Case Feed
  • B Workflow Email Alerts
  • C Case Group
  • D Case Comments
  • E Events
Explanation

Case Feed provides a chronological collaboration record on a case, Case Comments stores case-related notes and communications, and Events records meeting activities. Together, these features let support agents capture and retain meeting details associated with customer issues.

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