ADM-201: Salesforce Certified Platform AdministratorDemo

By Salesforce · Question Mode

QuestionQ1096

Security and Access

The VP of Sales at Cloud Kicks has a standard sales profile and receives an error that prevents them from saving an opportunity. The administrator tried the same edit and did not receive an error.

How can the administrator troubleshoot this problem?

  • A Use an appexchange product to troubleshoot.
  • B Use ‘Login as’ to log in as the user.
  • C Log in as a system administrator to troubleshoot.
  • D Ask the user for their password so the admin can log in as the user.
Explanation

Salesforce administrators can use Login As to access the affected employee user’s session and reproduce an issue in that user context. This is the appropriate way to investigate an error that occurs for a standard sales-profile user but not for an administrator; requesting the user’s password is neither necessary nor appropriate.

Learn more

Community Discussion

No comments yet. Be the first to start the discussion!