QuestionQ8

VerifiedCareer Sections, Prescreening, Screening, and Onboarding

As part of an Onboarding process, your customer’s IT department must order a laptop and phone for a new hire. The customer knows which task types to use to request the equipment, but wants the IT department to indicate when everything has arrived and is ready to be issued. They are unsure which task type to use for this.

What should they use?

Explanation

A Manual Task lets an assigned IT user complete and record a human-performed step, such as confirming that ordered equipment has arrived and is ready to issue. This is not an automated system action or a new external-service request.

Learn more

Community Discussion

No comments yet. Be the first to start the discussion!