QuestionQ140

VerifiedCandidate Selection Workflow

A client updates a standard paragraph in a candidate rejection letter to add text explaining how to apply again in the future. This unintentionally updates every template that uses the standard paragraph. How should the client update the text in a standard template to prevent this?

Explanation

Shared paragraphs are reused by multiple message templates, so edits to one affect every template that uses it. Duplicating the paragraph and editing the new copy isolates the revised text to the intended template while preserving the original paragraph for all other templates.

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