QuestionQ78

Troubleshoot a Nutanix Multicloud Environment

Following an upgrade of Prism Central from pc.2022.1 to pc.2024.1, an administrator cannot log in to Prism Central using their IAM domain account.

What should the administrator do first?

  • A Login with a local admin account.
  • B Ensure port 9441 is open in the firewall.
  • C Validate trusted signing certificate of the organization.
  • D Ping Domain Controller from CVM.
Explanation

A local administrator account provides independent administrative access when IAM domain authentication is unavailable, allowing the IAM domain configuration and authentication services to be checked or corrected. Firewall-port, certificate, and domain-controller connectivity checks may follow if indicated, but they do not provide the initial recovery access needed to troubleshoot the failed domain login.

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