NS0-175: Cisco and NetApp Certified FlexPod Design SpecialistDemo

By Netapp · Question Mode

QuestionQ24

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A customer is dissatisfied with their existing data center infrastructure and wants to buy a FlexPod system to replace it. The customer asks for help understanding the benefits of Solution Support so they can decide which support model best fits their needs.

In this scenario, which three statements are correct?

Choose three
  • A You have a single point of contact for all cases
  • B Solution Support is a lower-cost support option
  • C There is no need to diagnose the problem before you call support
  • D Customers do not need to open tickets; all issues are automatically reported
  • E Issues are solved by solution experts
Explanation

FlexPod Solution Support offers a single point of contact for solution issues, coordinates the necessary vendor support resources, and manages the issue through resolution. Because the support organization handles cross-stack coordination and diagnosis, customers do not have to identify the problem’s origin before opening a case. The service uses FlexPod solution expertise and is a premium optional offering, not an automated no-ticket service.

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