QuestionQ1

Deploy AI-powered business solutions

A company has had a Microsoft Copilot Studio agent in production for three months, and it has received positive user feedback.

You need to identify the number of questions the agent did not answer and the number of sessions between users and the agent that were abandoned.

Which Copilot Studio insights should you use? Each insight may be used once, more than once, or not at all.

Drag & Drop
Conversation outcomes
Generated answer rate and quality
Reactions
Survey results
The number of unanswered questions:
The number of abandoned sessions:
Explanation

Generated answer rate and quality tracks answered and unanswered queries. Conversation outcomes records the result of each session, including abandoned sessions.

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