ITILFND V5Demo

By ITIL · Question Mode

QuestionQ15

Understand how the ITIL guiding principles can help an organization adopt and adapt service management

Which product and service management dimension promotes using safe-to-fail experiments in complex situations?

  • A Organizations and people
  • B Value streams and processes
  • C Partners and suppliers
  • D Information and technology
Explanation

Value streams and processes address how work flows and is managed in different complexity contexts. In a complex context, outcomes can be understood only in retrospect, so an experimental, bounded approach is used to test hypotheses and learn safely rather than relying on fixed procedures. PeopleCert: ITIL (Version 5): A Value Stream Perspective

Learn more

Community Discussion

No comments yet. Be the first to start the discussion!