ITILFND V4Demo

By ITIL · Question Mode

QuestionQ284

ITIL practices

Which practice provides a connection between the service provider and the users of services?

  • A Change enablement
  • B Service level management
  • C Problem management
  • D Service desk
Explanation

The service desk provides the communication link between a service provider and its users, acting as the single point of contact for support, incidents, and service requests.

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