ITILFND V4Demo

By ITIL · Question Mode

QuestionQ251

The service value chain

What is supplied by the 'engage' value chain activity?

  • A Ensuring that stakeholder expectations for quality are met
  • B Ensuring that stakeholder needs are understood by the organization
  • C Ensuring that service components are available when needed
  • D Ensuring that services are operated to meet agreed specifications
Explanation

The ITIL 4 Engage activity ensures that the organization understands stakeholder needs, maintains transparent communication, and builds effective relationships for value co-creation.

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