ITILFND V4Demo

By ITIL · Question Mode

QuestionQ226

The ITIL service value system

Which costs form part of a service’s value proposition?

  • A Additional expense that the service consumer has because they are using the service
  • B Money that the service consumer no longer needs to spend because they are using the service
  • C Tangible or intangible results for the service consumer because they are using the service
  • D The benefits, usefulness, and importance of the service that are perceived by the service consumer
Explanation

A service’s value proposition can include costs that the service consumer no longer has to spend because the service takes on or eliminates those costs while enabling the desired outcomes.

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