ITILFND V4Demo

By ITIL · Question Mode

QuestionQ225

ITIL practices

Which practice advises using tools for collaboration and for automated matching of symptoms?

  • A Problem management
  • B Service level management
  • C Incident management
  • D Service request management
Explanation

Problem management identifies and manages the causes of incidents and known errors. Collaboration tools support investigation, while automated symptom matching helps relate recurring incident patterns to existing problems or known errors.

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