ITILFND V4Demo

By ITIL · Question Mode

QuestionQ220

Service management concepts

Which statement describes the utility of a service?

  • A A service that is fit for use
  • B A service that meets its service level targets
  • C A service that increases constraints on the consumer
  • D A service that supports the performance of the consumer
Explanation

Service utility is the functionality a service provides to support the consumer’s performance or remove constraints. It is associated with being fit for purpose.

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