ITIL 4 Specialist Monitor, Support and FulfilDemo

By ITIL · Question Mode

QuestionQ17

Service Request Management

What is a key output of the service request review and optimization process?

  • A Fulfilment actions records and reports
  • B Fulfilled service requests
  • C Updated service request models
  • D User satisfaction surveys
Explanation

Reviewing and optimizing service requests results in service request models being updated to improve their design, workflow, or fulfillment efficiency.

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