ITIL 4 Specialist Monitor, Support and FulfilDemo

By ITIL · Question Mode

QuestionQ15

Problem Management

A vendor bulletin describes an issue that could cause servers to stop working unexpectedly. The servers have a critical role in delivering an essential service.

After reviewing the information, which person is MOST LIKELY to formally log the problem in the problem management system?

  • A A service owner who understands the service architecture and how the components are configured
  • B A dedicated problem manager who works in a senior role to coordinate resources for complex issues
  • C A problem coordinator who understands how to log, manage, and close problems
  • D A technical specialist who understands how the servers work and how they can be repaired and upgraded
Explanation

A problem record should be logged for a potential cause of incidents so it can be assessed and managed through proactive problem management. The problem coordinator performs the record-handling activities of logging, managing, and closing problems, while service owners, senior problem managers, and technical specialists contribute expertise or coordination.

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