ITIL 4 Specialist Monitor, Support and FulfilDemo

By ITIL · Question Mode

QuestionQ10

Service Request Management

What is an important output of the service request fulfilment control process?

  • A Updated service request model
  • B Service request queries
  • C User satisfaction surveys
  • D Updated service request procedures and working instructions
Explanation

User satisfaction surveys are a key output of the service request fulfilment control process. They can be collected during fulfilment review to assess whether fulfilment achieved the desired outcome and to provide feedback for later service request review and optimization.

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