ITIL 4 Specialist Monitor, Support and FulfilDemo

By ITIL · Question Mode

QuestionQ1

Service Request Management

What is a key characteristic of a service request?

  • A A service request has unpredictable results
  • B A service request is accessed by users through a single channel
  • C A service request is acted on by the service provider
  • D A service request leads to a normal change
Explanation

A service request is a user-initiated request for something that is handled or fulfilled by the service provider, such as information, access, or a standard service action.

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