ITIL 4 Practitioner Monitoring and Event ManagementDemo

By ITIL · Question Mode

QuestionQ2

The purpose and key concepts of Monitoring and Event Management

A service provider is exploring artificial intelligence (AI) capabilities to enhance event correlation and impact assessment. Previous monitoring and event-management records contain enough technical data to “teach” the AI; however, human input is still needed.

Which aspects of correlation and impact analysis are MOST LIKELY to require input from the service provider’s team members?

  • A Impact of events on the system performance
  • B Performance and capacity thresholds
  • C Anomalies that are not apparent to humans
  • D Impact of events on the service and business context
Explanation

The impact of an event on services and the business depends on locally defined service relationships, business priorities, critical processes, and agreed impact criteria. This contextual knowledge is usually not fully present in technical monitoring and event-management data, so it requires input from service provider team members.

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