ITIL 4 Practitioner Monitoring and Event ManagementDemo

By ITIL · Question Mode

QuestionQ19

The purpose and key concepts of Monitoring and Event Management

An organization has several cross-functional teams that support a business-critical service.

How should it approach defining monitoring and event management guidelines?

  • A The monitoring and event guidelines should be developed by the service management office
  • B The senior operations executive should define all guidelines
  • C Each team should define the relevant guidelines and cascade them to the other teams
  • D A dedicated monitoring and event management team should be formed to take control of the service
Explanation

A single, shared set of monitoring and event management design, configuration, and procurement guidelines should be maintained to help the responsible teams define minimum event coverage, monitoring and reporting methods, automation, stakeholder collaboration, and event optimization. A service management office can establish and maintain this common guidance across the cross-functional teams.

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