ITIL 4 Specialist High Velocity ITDemo

By ITIL · Question Mode

QuestionQ78

Understand the digital product lifecycle in terms of the ITIL ‘operating model’

An organization has a backlog of changes to enhance existing IT services and introduce new ones. Not all changes can be implemented at the same time. The IT team must identify which changes should be implemented first to support business goals and priorities.

Which practice will MOST help the IT team achieve this?

  • A Service design
  • B Relationship management
  • C Service validation and testing
  • D Deployment management
Explanation

Relationship management establishes and maintains links with stakeholders at strategic and tactical levels. It helps ensure that IT understands business needs, desired outcomes, and priorities, so changes can be prioritized according to their support for business goals.

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