QuestionQ63

Understand the digital product lifecycle in terms of the ITIL ‘operating model’

Which practice will BEST help ensure that data from different IT systems is integrated to improve understanding of the technology environment?

  • A Monitoring and event management
  • B Software development and management
  • C Problem management
  • D Infrastructure and platform management
Explanation

Infrastructure and platform management oversees the organization’s infrastructure and platforms. Consolidating information from diverse IT systems creates the broader, connected view required to understand and manage the technology environment effectively.

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