QuestionQ55
Understand the digital product lifecycle in terms of the ITIL ‘operating model’An organization has identified a workaround for a recurring incident. Because this workaround requires a sequence of manual steps, the incident is still having more impact than is acceptable.
What should the problem management practice MOST LIKELY recommend to minimize business disruption?
- A Categorize the permanent fix as high-risk technical debt
- B Use ChatOps to escalate the incident more quickly
- C Automate the workaround and deliver via self-help
- D Use AI Ops to detect the incident more quickly
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