QuestionQ38

Understand the digital product lifecycle in terms of the ITIL ‘operating model’

A newly established site reliability engineering (SRE) team is concentrating on improving the resilience of IT systems. The team is exploring tooling that can diagnose issues and automate operational responses.

Which practice would BEST support this team?

  • A Monitoring and event management
  • B Software development and management
  • C Service continuity management
  • D Infrastructure and platform management
Explanation

Monitoring and event management systematically observes services and service components, identifies significant changes of state as events, and records, reports, and responds to them. It therefore provides the diagnostic signals and event-driven automation needed to improve operational resilience.

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