QuestionQ35

Understand the digital product lifecycle in terms of the ITIL ‘operating model’

An IT department plans to make substantial investments in new testing technology that will allow it to deliver more reliable services.

What does this situation describe?

  • A Digital organization
  • B High velocity IT
  • C Digital transformation
  • D IT transformation
Explanation

IT transformation involves changing IT capabilities, practices, and technology to improve how IT delivers services. Investing in testing technology to increase service reliability is a transformation of IT service delivery rather than a broader business-focused digital transformation.

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