ITIL 4 Specialist High Velocity ITDemo

By ITIL · Question Mode

QuestionQ27

Understand the digital product lifecycle in terms of the ITIL ‘operating model’

A retail organization is creating and delivering numerous new and modified products and services. A service to create a new website has a tight deadline, while the live ‘point of sale’ service has product backlogs for new features that would help retain customers.

Which practice would MOST help the organization understand the order in which these changes should be implemented?

  • A Service design
  • B Relationship management
  • C Service validation and testing
  • D Deployment management
Explanation

Relationship management establishes and maintains relationships with stakeholders so that their needs, expectations, and priorities are understood. This enables the organization to compare the urgency and customer value of competing changes and determine their appropriate implementation order.

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