QuestionQ20

Understand the digital product lifecycle in terms of the ITIL ‘operating model’

An IT department has shortened the lead time for releasing application changes by adopting continuous integration/continuous delivery (CI/CD). However, delays remain, especially at the beginning of projects while developers wait for environments to be created.

How can the deployment management practice be used to reduce these delays?

  • A By automating the deployment of infrastructure
  • B By authorizing multiple application deployments per day
  • C By using blameless post-mortems to identify ways to improve deployments
  • D By using ChatOps to improve collaboration during deployment
Explanation

Deployment management covers moving new or changed components, including infrastructure, into live, test, or staging environments. Automating infrastructure deployment enables environments to be provisioned consistently and on demand, removing the initial wait that delays developers. PeopleCert: ITIL 4 Practitioner—Deployment Management

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