ITIL 4 Specialist Create, Deliver and SupportDemo

By ITIL · Question Mode

QuestionQ4

Collaborate and improve across value streams

An organization wants to motivate its employees to propose improvements to its practices. However, employees are hesitant to make suggestions because their ideas have been ignored previously. The employees do not trust their managers to be open or transparent.

Which concept should be applied to address this challenge?

  • A Working with a customer-oriented mindset
  • B Shift-left
  • C A continual improvement culture
  • D Workforce planning and management
Explanation

A continual improvement culture encourages everyone to identify and suggest improvements, while ensuring that ideas receive visible consideration and feedback. Open, transparent management of suggestions helps rebuild trust and increases employee participation in improvement efforts.

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