QuestionQ3
Plan and build service value streamsA service provider receives many complaints about the time required to fulfil predefined requests submitted by users. Value-stream analysis has shown that the average cycle time at every request-fulfilment step is short and meets the agreements, but the average lead time is unacceptably long and request fulfilment exceeds the agreed time.
What should the service provider investigate further to improve the situation?
- A Investigate which tasks take too long to complete and why
- B Investigate where queues appear in the workflow and what causes them
- C Investigate whether delays are related to transfers and wait times
- D Investigate the workflow metrics to understand what causes the delays
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