ITIL 4 Specialist Collaborate, Assure and ImproveDemo

By ITIL · Question Mode

QuestionQ97

Continual Improvement

A service provider needs to verify that the continual improvement practice is achieving its purpose.

Which TWO aspects of the practice should the service provider evaluate?

  1. Adoption of the agreed methods of improvement throughout the organization
  2. Adoption of artificial intelligence tools to identify improvements
  3. Participation of specialized suppliers in assessing the practice’s capability
  4. Outcomes of the improvements and their associated costs
  • A 1 and 2
  • B 2 and 3
  • C 3 and 4
  • D 1 and 4
Explanation

Continual improvement fulfills its purpose when agreed improvement methods are embedded across the organization and the resulting improvements demonstrate value, including outcomes achieved in relation to their costs. Artificial-intelligence tooling and specialized suppliers may be useful enablers, but neither is a required indicator of the practice’s effectiveness.

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