QuestionQ95
Service Level ManagementA small service provider, acting as an agent for a large company, provides software maintenance and support services to business customers. In its agent role, the service provider negotiates and signs service level agreements with customers.
Which other activity should the service provider be involved in?
- A Collecting customer-specific requirements for tailored services
- B Ensuring ownership of the services
- C Reviewing the service level achievements
- D Overseeing and governing delivery of the services
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