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QuestionQ93

Service Level Management

How do configuration-management tools help support service level management?

  • A Providing an easily accessible list of available products and services
  • B Supporting the analysis of the resources required to meet new service levels
  • C Providing advice and guidance to technical teams about SLAs
  • D Reporting the actual service levels based on metrics
Explanation

Configuration-management data identifies the components and resource relationships that support a service, enabling analysis of the resources needed to achieve new or revised service-level targets. ITIL defines service configuration management as ensuring accurate, reliable information about service configurations and their supporting configuration items is available when needed.

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