ITIL 4 Specialist Collaborate, Assure and ImproveDemo

By ITIL · Question Mode

QuestionQ88

Service Level Management

The service level manager is getting ready for a planned service review with the customer.

What information is required by the service level manager?

  • A Achievements of the service for the previous period
  • B Specification of the customer's needs
  • C Details of changes submitted to the change enablement practice
  • D Summary details and service targets for all services
Explanation

A service review assesses service performance and achievements during the preceding period, particularly against agreed service-level targets and commitments.

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