QuestionQ78

Supplier Management

An organization’s supplier manager is collaborating with a team to design a value stream for incident resolution and wants to make sure that supplier management activities are included. The team has agreed that the value stream must ensure service operation is restored to the user’s satisfaction.

What should the organization do NEXT?

  • A Create a 'to be' value stream map
  • B Define the purpose of the value stream
  • C Reflect on the value stream map
  • D Do the service value stream walk
Explanation

In ITIL value-stream analysis, agreement on restoring service operation to user satisfaction defines the value stream’s business purpose. The next step is to perform the service value stream walk to identify, gather information about, and evaluate the existing workflow steps and activities, including supplier management.

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