ITIL 4 Specialist Collaborate, Assure and ImproveDemo

By ITIL · Question Mode

QuestionQ64

Service Level Management

An organization is assessing services available from different suppliers and deciding which service is more likely to meet the organization's requirements.

Which stage of the service relationship journey has been reached?

  • A Explore
  • B Engage
  • C Offer
  • D Agree
Explanation

The Explore stage involves evaluating whether a potential service relationship and its available services are suitable for the consumer’s needs. Comparing supplier services for likely fit occurs before engagement, an offer, or an agreement.

Learn more

Community Discussion

No comments yet. Be the first to start the discussion!