ITIL 4 Specialist Collaborate, Assure and ImproveDemo

By ITIL · Question Mode

QuestionQ54

Supplier Management

An organization is reviewing its service value streams. There are insufficient supplier management staff members to take part in every value stream walk. It has been agreed that a member of the service delivery team will assess how effectively suppliers participate in the organization’s operations and support activities.

Which value stream is MOST important for the supplier management staff to concentrate on?

  • A Creation of a new or changed product or service
  • B Incident resolution
  • C Service request fulfilment
  • D Ongoing operation and maintenance
Explanation

Supplier management is especially important when a product or service is created or changed, because supplier capabilities, contractual commitments, integration, and performance expectations must be established or revised to support successful delivery. The agreed service-delivery review covers supplier participation in ongoing operations and support activities.

Community Discussion

No comments yet. Be the first to start the discussion!