ITIL 4 Specialist Collaborate, Assure and ImproveDemo

By ITIL · Question Mode

QuestionQ32

Relationship Management

An organization relies on external suppliers for software development, service integration, operations, and support. It wants to optimize relationships with certain suppliers to enable close collaboration in small cross-organizational teams. This should help the organization meet its strategic objective of responding to changing customer needs.

Which value stream should the organization review FIRST to accomplish this?

  • A Creation of a new or changed product or service
  • B Incident resolution
  • C Service request fulfillment
  • D Continual improvement of products and services
Explanation

The value stream for creating a new or changed product or service includes the collaborative design, development, integration, and transition work needed to respond quickly to evolving customer needs. Strengthening supplier relationships and cross-organizational teamwork most directly improves that flow.

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