ITIL 4 Specialist Collaborate, Assure and ImproveDemo

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QuestionQ17

Supplier Management

Which option illustrates how a supplier can assist a service provider in managing the performance of other suppliers’ services?

  • A Help to finalize the terms and conditions for the supply of website hosting
  • B Collect and evaluate customer needs for a mobile shopping app
  • C Collate the responses from potential suppliers to RfX for a new Platform-as-a-Service
  • D Collect and evaluate data about the operation of a suppliers’ desktop service
Explanation

Collecting and evaluating operational data about another supplier’s desktop service provides evidence of that service’s performance. This supports the service provider in monitoring, assessing, and managing the other supplier against agreed service expectations.

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