ITIL 4 Specialist Collaborate, Assure and ImproveDemo

By ITIL · Question Mode

QuestionQ107

Continual Improvement

An organization has reviewed its continual improvement activities and found that only some tasks are documented, while others are carried out in an ad-hoc manner.

Which capability level does this practice demonstrate?

  • A Level 1
  • B Level 2
  • C Level 3
  • D Level 4
Explanation

Level 1 represents an initial, incompletely organized practice in which activities may be performed inconsistently and on an ad-hoc basis. Partial documentation does not demonstrate the systematic, organized, or measured operation required for higher capability levels.

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